A service plan spreads the cost of looking after your boiler across the year and makes sure the annual service is never forgotten. Every plan includes the annual boiler service by a Gas Safe registered engineer, priority call-out if the boiler breaks down, and management of the manufacturer warranty, which means we keep the service record the manufacturer needs and deal with the warranty claim if a covered part fails.
There are three plans. Plan 1 is the core plan for homeowners. Plan 3 adds the annual Landlord Gas Safety Certificate for rented properties. Plan 2 adds cover for the boiler controls and a wireless Hive thermostat installed. All prices include VAT and every plan has a 12-month minimum term.
Compare the plans
| What is included | Plan 1 | Plan 3 | Plan 2 |
|---|---|---|---|
| Price per month, inc VAT | £8.99 | £12.99 | £24.99 |
| Annual boiler service | Included | Included | Included |
| Priority call-out | Included | Included | Included |
| Manufacturer warranty management | Included | Included | Included |
| Annual Landlord Gas Safety Certificate (CP12) | Not included | Included | Not included |
| Boiler controls cover | Not included | Not included | Included |
| Wireless Hive thermostat installed | Not included | Not included | Included |
| Minimum term | 12 months | 12 months | 12 months |
| Best for | Homeowners who want the boiler serviced every year without thinking about it | Landlords who need the boiler service and the gas safety certificate on one visit | Homeowners who want their heating controls covered and a Hive fitted |
Plan 1, £8.99 a month
- Annual boiler service
- Priority call-out
- Manufacturer warranty management
- 12-month minimum term, price includes VAT
Plan 3, £12.99 a month, for landlords
- Everything in Plan 1
- Annual Landlord Gas Safety Certificate (CP12)
- Certificate emailed to you and your letting agent
- 12-month minimum term, price includes VAT
Plan 2, £24.99 a month
- Everything in Plan 1
- Boiler controls cover
- Wireless Hive thermostat installed
- 12-month minimum term, price includes VAT
Questions about the plans
What is covered?
Every plan covers the annual boiler service, priority call-out when the boiler breaks down, and management of the manufacturer warranty. Plan 3 adds the annual Landlord Gas Safety Certificate. Plan 2 adds cover for the boiler controls and a wireless Hive thermostat installed. Repairs that are not covered by the plan or by the manufacturer warranty are quoted before we start, and plan members get priority for the visit.
When is the service done?
Once a year, at a time we agree with you. We contact you when it falls due and book a date that suits you. If you join part way through the year we book the first service at a sensible point, and for landlords on Plan 3 the service and the gas safety certificate are done on the same visit.
Is there a minimum term?
Yes, 12 months on every plan. After that the plan continues month by month. The monthly price includes VAT.
How do I join?
Call us on 01268 855605, email hello@essexheatingengineers.co.uk or use the booking form and choose the plan you want. We take your details and the boiler make and model, set up the monthly payment and book the first service.
How do I cancel?
Tell us in writing by email or letter. Once the 12-month minimum term is complete the plan can be cancelled at any time and stops at the end of the paid month. The 12-month minimum term applies, so if you need to cancel inside it, talk to us first.
Is this insurance?
No. The plans are service plans provided by Essex Heating Engineers Limited, not insurance policies, and we are not an insurer. They cover the services listed above. Repairs outside the plan are quoted before any work is done, and you are free to accept or decline the quote.
