Last Modified: 31st of January 2025

 

  1. Introduction

 

Welcome to Essex Heating Engineers Ltd, a company Gas Safe Registered: 925538, a Baxi Approved Installer, located at 108 Pound Lane Bowers, Gifford, Basildon, SS13 2HW, and with Company number 13655370. By signing up for our heating service plans, you agree to abide by these Terms & Conditions, which govern your subscription, payments, and the services provided. Please read them carefully before purchasing a plan, as they establish a legally binding agreement between you and Essex Heating Engineers. If you do not agree with any of the terms and conditions outlined hereunder, do not purchase one of our plans.

 

  1. Definitions

 

  • “Company,” “we,” “us,” or “our” refers to Essex Heating Engineers.
  • “Customer,” “you,” or “your” refers to any individual or entity purchasing a heating service plan.
  • “Service Plan” refers to any monthly heating maintenance and repair subscription offered by the Company.
  • “Minimum Term” refers to the mandatory contract period of twelve (12) months from the date of activation.

 

  1. Contract Duration & Minimum Term

 

All heating service plans are subject to a minimum contract term of twelve (12) months. If you cancel before the 12-month period has ended, you will be required to pay the outstanding balance for the remaining months in full. This policy ensures that the costs of any included equipment, such as a wireless thermostat, are covered.

 

  1. Services Covered

 

Each service plan provides different levels of coverage, which are detailed on our website. Generally, plans may include, without limitation:

  • Annual boiler servicing
  • Manufacturer warranty management
  • Priority response for breakdowns (charges apply for diagnosis, repairs, and parts)
  • Supply and installation of specific components (such as wireless thermostats in applicable plans)

 

The exact scope of services for each plan is outlined at the time of purchase. Please read the exact scope of services carefully before checkout. Certain exclusions apply, which are detailed below.

 

Regarding the Annual Boiler Service, we provide a comprehensive evaluation of the entire system, including:

  • Cleaning of the burner, combustion chamber, injectors, and heat exchanger as needed.
  • Examination of ignition components such as pilot lights and spark/flame sensing electrodes.
  • Verification of the condition of all seals and gaskets.
  • Ensuring condensate traps and drains are clear of any obstructions.
  • Testing per manufacturer’s guidelines to confirm:
  • Proper heat input and/or operating pressure
  • Flue efficiency
  • Compliance with current ventilation standards
  • Correct functioning of all safety mechanisms
  • Suitability for continuous operation
  • Final combustion analysis to check against manufacturer specifications.
  • Testing all disturbed gas connections and functional assessments of heating and hot water systems.
  • Evaluation of existing heating controls with best practice recommendations for energy efficiency improvements.

 

Regarding the Manufacturer Warranty Management, from time to time, your boiler may experience issues covered under the manufacturer’s warranty. If necessary, we will coordinate with the manufacturer to schedule any warranty service visits on your behalf and follow up with them for you.

 

Boiler Controls Coverage

With this, we provide any maintenance or substitution of wired or wireless controls for your boiler, such as the programmer and thermostat.

 

Wireless HIVE Thermostat Installation

We do not install any brand thermostat other than the HIVE wireless thermostat. Enjoy free installation and configuration of a HIVE wireless thermostat for your boiler, allowing you to manage it remotely.

 

Landlord Gas Safety Certificate

  • Inspect appliances for any gas leaks (gas tightness).
  • Measure the standing and operating pressure of gas appliances.
  • Verify that gas appliances have adequate ventilation.
  • Conduct a flue flow assessment to confirm the safe expulsion of combustion byproducts.
  • Examine the flame pattern on the gas hob or cooker.
  • Perform a combustion analysis on the gas boiler to detect carbon monoxide (CO) levels.

 

If you have any questions regarding our service plans, before or after purchase, feel free to reach out at the following phone number: 01268855605 or at the following email address: hello@essexheatingengineers.co.uk

 

One of our customer service agents would be glad to help you out with any of your queries and/or issues!

 

  1. Exclusions & Limitations

 

You hereby agree and understand that NO repairs and any repair work or parts are covered under any plan. Also, boilers over a certain age may be subject to additional inspection before coverage is approved.

 

You further hereby agree and acknowledge that coverage does not extend to external pipework, radiators, or gas leaks not directly related to the boiler. If a customer’s boiler is deemed beyond economical repair, additional charges may apply for a replacement.

 

  1. Payments & Fees

 

Service plan payments are made on a monthly basis via direct debit or another approved payment method.

 

Failure to make a payment may result in the suspension or termination of service until outstanding balances are cleared. Any missed payments will still be due and may incur additional charges or debt recovery actions.

 

  1. Cancellations & Termination

 

The legally binding agreement hereunder between the Customer and Essex Heating Engineers commences on the day of purchase of one of our heating plans. Customers may cancel their plan after the minimum term of twelve (12) months by providing thirty (30) days’ written notice.

 

If cancellation occurs within the 12-month period, the remaining balance for the full contract term will be immediately due. The Company reserves the right to terminate a plan in cases of non-payment, misuse of services, or fraudulent claims.

 

  1. Priority Call-Out Service

 

Priority Call-Out Service means we will prioritise attending to you before customers who do not have a heating plan. However, fees for the appointment will be charged for any diagnosis, repair work, and parts additionally.

 

  1. Customer Responsibilities

 

Customers must ensure that their boiler and heating system is accessible for servicing and repairs. Any known faults or pre-existing issues must be disclosed at the time of sign-up.

 

The Customer’s property in question must have an active gas and electricity supply for boiler servicing.

 

  1. Liability & Warranty

 

Essex Heating Engineers shall not be liable for any indirect, incidental, or consequential damages resulting from the use of the service plan.

 

All new components installed under the service plan (such as thermostats) come with a manufacturer’s warranty. Any misuse or damage not covered by the warranty will be the customer’s responsibility.

 

  1. Amendments to Terms & Conditions

 

We reserve the right to update these Terms & Conditions from time to time. Any changes will be communicated via our website and/or directly to customers with active subscriptions at our earliest convenience.

 

  1. Governing Law

 

These Terms & Conditions are governed by the laws of England & Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.

 

  1. Entire Agreement

 

These Terms & Conditions represent the entire agreement between Essex Heating Engineers and the Customer, completely replacing any other previous written or verbal agreements regarding the subject matter of these Terms and Conditions.

 

  1. Severability.

 

If any term and condition, or part of a term and condition, of these Terms and Conditions, is found by any court or administrative body of competent jurisdiction to be illegal, invalid or unenforceable, the legality, validity or enforceability of the remainder of the term and condition/ paragraph which contains the relevant provision shall not be affected, unless otherwise stipulated under applicable law. If the remainder of the provision is not affected, Essex Heating Engineers and the Customer shall use all reasonable endeavours to agree within a reasonable time upon any lawful and reasonable variations to these Terms & Conditions which may be necessary in order to achieve, to the greatest extent possible, the same effect as would have been achieved by the term and condition, or the part of the term and condition, in question.

 

Contact Us

 

For any questions or concerns, please contact our customer service team at the following phone number: 01268855605 or at the following email address: hello@essexheatingengineers.co.uk

Terms & Conditions